ServiceNow cuts network incidents 90% with HPE Mist AI
ServiceNow’s network team used to spend 2,000 to 3,000 hours a year patching the network. Now it’s fewer than 60. After moving its network operations to Juniper Networks Mist AI, now part of HPE ServiceNow cut incident volume 90%, and the network team didn’t grow even as the company did.
Coming up: a 100% autonomous network by 2028. ServiceNow’s Sajeev Nair says the way to get there is to hand control to the AI a step at a time.
My latest on Fierce Network from Nair’s fireside chat with HPE’s Rami Rahim at HPE’s Networking Investor Day.